Everyone is unique. Our patients and residents all have different needs and expectations. Our Service Excellence Program strives to exceed your expectations, and we treat every person we encounter like family and friends. Lexington Health Network is committed to delivering the highest level of service by delivering our healthcare service promises.
Our Service Excellence Program’s vision is to be the most person-centered, compassionate, respected, and sought-after provider in the communities we serve.
It takes a talented and coordinated team to meet the challenges of today’s complex-care needs. Lexington Health Network has the expertise to manage complex clinical and rehabilitation needs and ensures our team grows and remains up-to-date on the latest healthcare developments and techniques. Lexington is one of the few providers to require annual training and competency evaluation through our Achieving Competency Excellence (ACE) program, which requires demonstration of specific clinical skill and knowledge acquired through practice.
Lexington also provides ongoing education through our exclusive partnerships with specialists like Advanced Practice Nurse and medical and rehabilitation specialists. We proudly offer innovative tools like LexConnect Telemedicine and AlterG® Anti-Gravity Treadmill. Our approach to care services increases our ability to address and treat a variety of acute health conditions.
We serve from the heart and get involved in the lives of our patients and residents by engaging their personal interests and hobbies and always putting their emotional and clinical well-being first. Nothing we do is more important than ensuring the total comfort of those in our care. We construct our many activities and programs based on suggestions and feedback from our patients, residents, and families.
Our Quality of Life programs are based on the best industry practices and feature programs like “A Meaningful Day”, a program that enhances the lives of individuals living with Alzheimer’s and dementia. Specially trained staff, dedicated to best practices and continuous improvement, listen and respond to Lexington patients’ and residents’ needs to create meaningful experiences, inspiring well-being, one person, and family at a time.
We are family. Nurses, doctors, staff, medical partners, patients, therapists, residents, your family and ours…we are in this together with a comprehensive network of care and services, including rehabilitation, independent living, assisted living, long-term care, memory care, and hospice.
Our electronic medical record system allows us to treat and transition you from one service to the next when you need it. Thirty years of experience has shaped us into a healthcare organization uniquely able to deliver superior and compassionate care, every step of the way.